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- ...strategic direction into effective tactical execution. This includes overseeing automated lifecycle journeys, churn prediction models, the VIP program, seasonal campaigns, cross-team collaboration, KPI tracking, and ensuring strong ROI on all retention activities. The...
- ...required. Approach guests during meals to elicit impressions and comments related to food and service. Give special attention to VIP’s and demanding guests. Ensure that all service personnel adhere to company grooming rules and regulations, regarding uniforms,...
- ...guests. Approach guests during meals to elicit impressions and comments related to food and service. Give special attention to VIP’s and demanding guests. Ensure close monitoring and continuous supervision of all restaurant outlets during meal hours, including...
- ...followed up in a timely manner. Completion of work orders and update of the hotel maintenance report on a daily basis. Liaison with VIP guests and suites guests on a daily basis to ensure all needs are met. Continual training and guidance of Stateroom and Assistant...
- ...totally satisfied with the food and service. Recognizes guests by their names and personally takes care of all special requests and VIPs in his/her section. Responsible for keeping track of all special occasions such as birthdays or anniversaries and ordering the respective...
- ...the reservation procedures Liaise with the FOM/Chef regarding shortages, guest counts, special diet requests, occasion cakes and VIP tables Make evaluations for all Servers Monitor areas in the Restaurant during service ensuring safe working practices are...
- ...in coordination with the Concierge such as welcome letter, stationary, invitations etc. • Meets and greets non-English-speaking VIP guests staying in suites as necessary and whenever possible. • Ensures ship’s management is kept aware of all non-English-speaking...