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- ...hardware deployments and decommissions Monitor environmental systems (power, cooling, security) Respond to incidents and perform... ...accurate documentation and asset tracking Collaborate with engineering and operations teams Participate in capacity planning and...
- ...CDCS, or similar) - preferred ~ Network certifications (CCNA, CompTIA Network+) - preferred ~ Experience with DCIM and ticketing systems - preferred ~ Familiarity with major colocation providers - preferred ~ Standard tools: screwdrivers, cable testers, label...
- ...returns, refunds, and complaint resolution professionally Accurately document customer interactions and update records in CRM systems Collaborate with internal teams such as logistics and warehouse to solve customer issues Collect and report customer feedback...
- ...booking queries, cancellations, modifications, and general inquiries Accurately document all interactions in the appropriate systems Collaborate with cross-functional teams to resolve complex issues Educate customers on Booking.com policies and procedures...