Croatian Speaking Customer Service Representative

Location: Athens Greece

Schedule: Monday Sunday 09:00 19:00 (rotational shifts)

Contract Type: Fixed-term contract (8 months)

Salary: 1200 Euro gross per month

About the Job

Are you a Croatian speaker ready for an international career move Join a dynamic multicultural team in Athens and support customers of a global travel platform. This role offers relocation support paid training and the opportunity to gain valuable international experience while living in one of Europes most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking-related inquiries and ensuring a smooth positive experience across all communication channels.

What Youll Do

Customer Support: Handle customer inquiries via phone email and chat
Booking Assistance: Support customers with reservations changes cancellations and payments
Problem Solving: Resolve customer issues efficiently and professionally
Quality & Accuracy: Ensure accurate documentation and compliance with procedures
High-Volume Interaction: Manage multiple customer interactions daily with empathy and care
Team Collaboration: Work closely with colleagues to maintain high service standards

What Youll Bring

Language Skills: C1/C2 level of Croatian and good level of English
Customer-First Mindset: Strong communication and problem-solving skills
Experience: Previous customer service or hospitality experience is a plus
Flexibility: Willingness to work rotating shifts
Professionalism: Calm solution-oriented approach
Team Spirit: Comfortable working in a multicultural environment

Perks and Benefits

Relocation Support: Assistance with moving to Greece and settling in Athens
Competitive Salary: 1200 Euro gross per month
Paid Training: Full onboarding and continuous support
International Work Environment: Multicultural and inclusive workplace
Career Development: Build valuable customer service experience
Lifestyle Opportunity: Live and work in sunny Athens