Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
Identify suspicious activity, patterns, and anomalies
Collaborate with internal teams on investigations and risk assessments
Stay current on crypto compliance trends and regulations
Maintain clear records and reports to meet audit standards
Conduct EDD on high-risk clients and transactions
Ensure accuracy and compliance in due diligence reviews
Become a product expert and constantly grow

What you need to succeed in this role:

Excellent English and Arabic communication skills (at least C1 for both spoken and written)
1–2 years of experience in AML, KYC, compliance, CDD, risk management, or the virtual currency sector
Familiarity with crypto exchanges, payment platforms, or fintech is a plus
Proficiency in blockchain analysis tools (e.g., Chainalysis, Elliptic, CipherTrace)
Solid understanding of blockchain, crypto transactions, and related risks
Ability to detect and assess money laundering and terrorist financing risks
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Bachelor’s degree in business, finance, law, or related field
Advanced degree or professional certification (e.g., CAMS, CFE, CRCM)

Benefits:

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn .

So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

(fluent Arabic & English) AML & KYC Specialist (Croatia, remotely)