Join our team as a Port Operations Billing Agent where you are expected to manage the end-to-end billing process for port agency services, ensuring accuracy, compliance, and timely invoicing for both suppliers and clients. In this role, you will also have to reconcile suppliers and clients’ statements and organise documentation, providing administrative support to the Billing Supervisor. Based in Dubrovnik (hybrid position), you will ensure excellent service for our cruise line clients.

ABOUT THE JOB

Receive and review supplier invoices and validate them against purchase orders, contracts… and ensure correct coding and allocation in the invoicing system. Manage prepayment to suppliers and send the invoices for payment.
Prepare the disbursements accounts for the clients based on agreed tariffs and services rendered. Identify the correct port tariffs and fees to maximise the call’s profitability.
Organize and maintain all back up documentation.
Generate and send the invoices to the clients, loading them into their accounting system with their required split and supporting documentation. Maintain accurate records of all invoices issued and received.
The billing agent will also reconcile supplier and client accounts to ensure accuracy and solve any query/dispute that they may raise.
Ensure adherence to internal controls and financial policies.
Collaborate with the operations team and provide administrative support to Supervisor and/or manager when needed and requested.

ABOUT YOU

Excellent communication skills in English language, both written and oral.
Good knowledge of the Italian language.
Good academic background, with strong experience in administration.
Desirable, previous experience in the ship industry.
Previous experience working on finance and invoicing.
Problem solving and analytical skills.
Multitask and prioritization ability.
Good office administration and organizational skills with a keen eye for attention to detail.
Knowledge of Microsoft Office programs.

ABOUT OUR OFFER

Personal benefits : Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
Flexible working : Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape : Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
Community : Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Port Operations Billing Agent | Croatia