Position Overview

We are looking for a Croatian-speaking Customer Service Representative to join our on-site team in Sofia . In this role, you will be the first point of contact for customers, delivering outstanding support and ensuring a smooth and positive customer experience across multiple channels.

Key Details

Language: Croatian (Native) + English (B2)
Location: Sofia, Bulgaria
Work Model: On-site
Start Date: 2February 2026
Working Hours:
- Monday to Friday: 09:00 – 23:00 (shift based)
- Saturday & Sunday: 10:00 – 19:00 (shift based)
Training:
- 3 weeks training + 1 week nesting (fully paid)

What You Will Do

Support customers via phone, email, and chat , ensuring timely and effective resolutions.
Build strong knowledge of products and services to confidently answer customer questions.
Act like a problem-solver—gather information efficiently and deliver clear solutions.
Maintain a friendly, empathetic, and professional communication style in every interaction.
Collaborate with colleagues, share ideas, and contribute to a positive and engaging workplace culture.

What You Bring

Native-level Croatian and at least B2 English (spoken & written).
Previous experience in customer service is a plus.
Comfortable using MS Office.
Organized, precise, and able to multitask independently or within a team.

What We Offer

Gross Salary: 1,793.40 EUR
Monthly Performance-Based Bonuses
Additional Benefits:
- Monthly transportation / internet allowance: 50 BGN net
- Extra pay for night hours
- 500 BGN bonus for important life events (marriage, birth/adoption, graduation)
- Medical plan (health & dental care)
- Life insurance
- Multisport card (co-financed)
- Discounts on various goods and services
Fully paid initial training and onboarding
Ongoing learning & development programs
Modern office location with easy access to public transport

Note: Relocation support details will be shared during the recruitment process.

Croatian Speaking Customer Service Representative (On-site | Sofia) - Relocation Offered.