Customer Service Agent – Slovenian Speaker

Sofia, Bulgaria (On-site) | Full-time

Are you a Slovenian speaker with strong communication skills and English at the B2 level ? Join an international customer support team in Sofia and grow your career in a stable, supportive, and multicultural environment.

Role Overview

As a Customer Service Agent , you will support Slovenian-speaking customers across multiple communication channels, delivering professional service and ensuring an excellent customer experience.

Key Responsibilities

Handle inbound customer inquiries via phone, email, and chat
Provide accurate and clear information about products and services
Resolve customer issues efficiently and professionally
Maintain high levels of customer satisfaction
Follow internal policies, procedures, and quality standards

Working Schedule

Monday to Saturday: 09:00 – 23:00
Sunday: 10:00 – 19:00
Rotational shifts within these hours

Salary and Benefits

Gross monthly salary: €1,900
Full on-site training and ongoing support
Modern office environment in Sofia
Multilingual and international team
Career growth and internal mobility opportunities

Requirements

Slovenian: fluent/native
English: B2 level
Excellent communication and customer-focused skills
Ability to work on-site in Sofia
Flexibility to work rotational shifts

Customer Service Agent - Slovenian Speaker