Customer Support Agent (Croatian & English)

Athens, Greece | On-site

We are looking for a Customer Support Agent fluent in Croatian and English to join an international team based in Athens . This is a full-time, permanent role with competitive benefits and relocation support.

Role Overview

As a Customer Support Agent, you will:

Provide high-quality support to customers via multiple channels
Handle inquiries efficiently while ensuring customer satisfaction
Follow internal processes and meet performance targets

Working Schedule

Full time: 40 hours per week (8 hours/day, 5 days/week)
Shift pattern: Monday–Sunday, between 08:00–19:00
Work model:
- On-site for the first 9 weeks
- Remote work may be considered afterward based on performance and readiness

Salary & Benefits

Salary: €1,200 gross per month
14 salaries per year (12 monthly + Easter, Summer, and Christmas bonuses)
Performance bonus (based on role criteria)
Private health & life insurance
25 days of paid annual leave
€50 monthly meal voucher
Permanent employment contract

Eligibility Requirements

Candidates must have one of the following :

EU citizenship , or
Valid residence card with Full Market Access

Relocation Support

For candidates relocating from abroad:

Up to €300 gross flight reimbursement (paid with first salary)
3 weeks of hotel accommodation near the office
Legal support for hiring documentation (candidates must provide required documents)

Important notes:

Candidates must be in Athens at least 7 days before the start date for hiring formalities
Relocated employees are required to work on-site for at least 3 months , unless they already have housing in Greece with a confirmed internet connection
No standard relocation package for candidates already based in Greece