What youll be doing in this role:

Delivering refined personalized butler-style service to villa guests ensuring an exceptional and memorable stay
Acting as the primary point of contact for all guest needs and coordinating every aspect of their villa experience
Managing smooth and efficient check-ins and check-outs including luggage handling and transportation arrangements
Assisting with menu inquiries and communicating guest requests directly with the kitchen team
Anticipating guest preferences and working closely with other departments to deliver seamless service
Serving guests with discretion elegance and attention to timing standards
Supporting dining operations
Performing essential software operations such as check-ins/outs key activation and departure processing
Collaborating with the team to maintain the villas premium appearance and ensure every detail meets luxury standards

Qualifications :

Were looking for someone who is:

Fluent in English both written and spoken
Knowledgeable in proper cleaning techniques and capable of basic food & beverage preparation and service.
Proactive anticipating needs and taking initiative.
An excellent communicator able to connect with guests and collaborate effectively with the team.
Organised and able to manage multiple tasks while prioritising urgent matters.
A natural problem-solver calm and effective in unexpected situations.
A strong team player committed to delivering outstanding guest experiences.
Guest-oriented always looking for ways to enhance service quality.
Flexible
Eager to learn and grow open to new knowledge and responsibilities.
Highly safety-aware recognising risks and acting preventively.

Additional Information :

What can you expect

Competitive salary
Service charge
Provided accommodation in the city of Stari Grad
Meal in the staff canteen
Mediation on finding your winter engagement in other Relais & Chateaux properties in Europe or outside of Europe as well as in some of our other partner hotels
Opportunity to work in a multicultural and dynamic environment of the 5 * hotel
Personal and professional progress

Remote Work :

Employment Type :

Full-time

Villa Concierge