Kantun Devs is a modern agency working with top-notch U.S. companies, from Silicon Valley startups to established companies in different industries, such as gas & oil, health, food & beverage, automotive and more.
We are partnering with Dickey’s Barbecue Pit , who have been proudly serving folks authentic, Texas-style barbecue since 1941 in their family-owned and operated business.
We are dedicated to creating a work environment where each of our employees can excel, both on an individual basis and as a team. We are hard-working, passionate individuals who inspire others, have a thirst for knowledge, and are on a mission to make great “roštilj” available across the globe!

We are currently expanding our team! We are looking for a student to be one of our Customer support Heros, and provide technological support to franchise owners of Dickey’s Family Restaurant Brands and the entire Dickey’s organization. Working hours for this role are flexible, between 2pm and 4am CET, 7 days a week - we will organize shift rotations to distribute the load and get everyone well deserved time off. Hourly student rate is ranging between 5.25 to 7.88 euros. If you have great English skills and want an opportunity to earn some money while you are studying with a possibility to advance to a full-time job in a youthful, relaxed and smart environment, join us in our mission to serve our customers and contribute to our passion for not only great barbecue but great people.

What you will get to do:

Provide Level 1, 2 and 3 support as a POS subject matter expert to restaurant owners (we’ll teach you how)
Answer questions and troubleshoot for traveling POS installers
Research and respond to internal tickets and phone calls
Remote hardware setup assistance to franchise owners (printers, payment processors)
Assist with QA point of sale issues, setup, and maintenance upgrades.
Determine appropriate solution for routine changes submitted through the request system
Recommend solutions to support strategic business initiatives.
Implement process improvements to increase efficiency and decrease errors.
Interact with development personnel as necessary to determine solutions or resolve issues.
Build and maintain excellent customer relationships.
Confirm vendor products meet business and technical requirements.
Create and maintain documentation for consistent and organized processes within the team.
Utilize in-depth knowledge of the business area and apply technical expertise to determine appropriate solutions to meet the customer needs while adhering to processes and standards.
Serve as a contact for IT support needs; anticipate concerns and take initiative to proactively resolve issues.

Who you are:
You have excellent written and verbal English skills - this role is interfacing with U.S. based customers via phone and text

You are good with technology and can learn stuff quickly
You are dependable and we can count on you to go through when you have committed to something
You can commit at least 30 hours per week to a direct contract with us!

What’s in it for you :

Earn some $$ to support your student lifestyle while you build knowledge and gain experience working in a modern tech company (5.25 to 7.88 euros per hour)
Direct long-term student contract with options to turn into full-time employment
Possibility to grow your career into a development / QA role
Super-smart international team to work with and learn from

Think you’re a good fit? Apply now with your CV and cover letter in English, and we’ll get back ASAP!

Helpdesk Support (student job)