We are Printec!

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

We are seeking for a Customer Service Technician in ZADAR, with customer-focus experience and technical skills to provide the desired post-sale technical support services to Printec's customers based on technology solutions and maintain trusted relationships with our customers.

You will be responsible to improve Printec's product performance and customer satisfaction through on-time & successful installation, troubleshooting, problem resolution and maintenance of products & services. You will bring customer focus, consultative sales experience, problem solving skills, passion for technology & best-practice sharing, and a proven track record for delivering results.

Responsibilities

Providing on site installations and upgrades of the reasonably straightforward products following the plans, either by working alone or as a part of a team, under supervision
Resolving routine maintenance incidents and problems addressed either, directly, from customers and/or through the company’s Technical Escalation process
Developing to support the ongoing administration, troubleshooting and support of onsite customer systems of his expertise
Develop existing skills and knowledge, as well as, appropriate support resources to find resolution to customer incidents
Visiting customers to provide a one-to-one service; implement feedback or complaints procedures for customers to use;
Support the production of pre-installation documentation containing detailed task lists and work plans following outlined templates
Reparation and replacement of the Module and Parts at the Service Centre, Spare Parts Management

Requirements

High School in Engineering, Computer science or field related to IT
Problem solving and analytical skills, business awareness and creativity
English and local language knowledge

Advantage would be:

Experience with ATM systems
Experience with banking technologies, transaction processing and applications for self-service equipment

Benefits

We are offering a competitive salary, a company car, an inclusive, caring and friendly work environment, opportunities for growth and career development in a fast-changing and dynamic IT sector in a team of dedicated, ambitious and team-oriented professionals.

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Customer Service Technician - Zadar