French-Speaking Customer Service Representative (m/f)

Are you passionate about travel and fluent in French? Do you love helping people create unforgettable experiences? If so, we want YOU to join our global team of travel enthusiasts, supporting adventurers as they explore the worlds most incredible destinations!

What's in it for YOU!

• Inclusive environment that makes you feel supported, encouraged, and welcome from day one
• Permanent employment contract because we invest in long-term relationships
• Remote within Croatia
• start with 1st day in the Zagreb office, then enjoy working from home in your most comfortable space;
• Shift-based work (24/7 schedule) including weekends, nights, and public holidays
• 700 EUR Welcome Bonus paid in two instalments (third and sixth salary)
• Gross Monthly Salary: 1.126,29 EUR with additional pay for night shifts, Sundays, and holidays
• Home Office & Wellbeing Allowance: 99,54 EUR net / month
• Performance Bonus: up to 10% extra per month
• 20% discount on our travel platforms services for you, your friends, and family

Join Transcom as a French-Speaking Customer Service Representative!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Work for online travel marketplace helping customers discover and book unique travel experiences worldwide
• Deliver excellent customer service by responding promptly and accurately to travel inquiries, booking requests, changes, cancellations, and managing all necessary tasks via phone, email, or chat
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues
• Work in assigned shifts covering 24/7 operations, with your schedule provided in advance so you can plan accordingly
• Begin your role on June 23rd

To be successful in this role, the following is needed:

• Excellent command of French (B2/C1) and strong English communication skills
• Outstanding communication skills - youre empathetic, patient, and clear
• Comfortable using computers and technology to connect with customers worldwide
• Flexibility to work in rotating shifts - our service runs 24/7 to meet travelers needs
• A positive attitude and sincere dedication to making travel easier and more enjoyable for others

In order to work from home, you will need to have:

• Stable internet connection of at least 10 Mbps or higher.