Croatian-Speaking Transportation Customer Experts - Work In Greece

Mercier Consultancy MD is looking for enthusiastic Croatian-Speaking Transportation Customer Experts to join our team located in Greece. In this role, you will provide exceptional customer service to Croatian-speaking clients within the transportation sector, ensuring their inquiries and concerns are addressed promptly and effectively. This position offers a fantastic opportunity to develop your customer service skills while working in a diverse and international environment.

Key Responsibilities

• Provide professional and empathetic customer support to Croatian-speaking clients regarding transportation services.
• Assist with bookings, schedules, and handle issue resolution through various channels such as phone, email, or chat.
• Keep detailed records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure smooth operations and timely service delivery.
• Stay updated with transportation products, policies, and procedures to offer accurate guidance.
• Proactively identify and suggest improvements to customer service processes.

Requirements

• Fluency in Croatian (both spoken and written) is required; English proficiency is advantageous.
• Experience in customer service, ideally within transportation or logistic industries.
• Strong communication and interpersonal skills with a customer-first attitude.
• Ability to multitask, manage time efficiently, and solve problems in a fast-paced work environment.
• Familiarity with CRM software and transportation systems is a plus.
• Detail-oriented, proactive, and committed to excellent customer service.
• Willingness to work and live in Greece, embracing a multicultural work environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...