Croatian-Speaking Customer Service for E-Commerce Platform - Work in Greece

Mercier Consultancy Group is seeking a Croatian Speaking Hotel Reservations Agent to join our team in Greece. This role offers an exciting opportunity to work in a vibrant international environment with paid relocation support. You will be responsible for assisting Croatian-speaking customers with hotel bookings, providing exceptional service, and ensuring a seamless reservation experience.

Key Responsibilities

• Provide high-quality customer support in Croatian, addressing client inquiries and resolving issues promptly.
• Manage customer complaints with professionalism to ensure satisfaction and loyalty.
• Maintain accurate records of customer interactions utilizing CRM systems.
• Collaborate effectively with team members to create a productive work atmosphere.
• Stay updated with company products and services to offer informed assistance.
• Participate in ongoing training to enhance skills and service delivery.

Requirements

• Fluency in Croatian (spoken and written) is required; proficiency in English is a plus.
• Experience in reservations, customer service, or the hospitality industry is preferred.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Ability to work well under pressure and handle challenging situations.
• Willingness to relocate and work in Greece; free accommodation is provided as part of the package.
• Self-motivated and able to work independently and collaboratively within a team.

Benefits

1. Fully Paid Relocation Package
2. Competitive monthly Salary
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...