Customer Service Agent German Speaking

Customer Care Specialist with German (B1)

Remotely based in Croatia (Gaming)

Fantastic Salary Meal Allowance Fantastic Benefits and future Career!!

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries via Live Chat resolving issues efficiently and ensuring overall customer satisfaction supporting mobile Gaming players.

Tasks

• Deliver exceptional customer service by promptly addressing customer inquiries via Live Chat resolving issues efficiently and ensuring overall customer satisfaction supporting mobile Gaming players.
• Research and provide accurate and timely responses to inquiries coming primarily through live chat support channels.
• Navigate internal and external documentation and resources to provide worldclass service.
• Identify and escalate priority or unresolved issues to appropriate internal teams.
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
• Identify troubleshoot and communicate emerging trends and patterns in accomplished issues.
• Strive for highstandard customer satisfaction and experience and ensure that ll calls are handled professionally based on the quality guidelines set by the client.
• Adhere to established protocols KPIs guidelines and company policies to ensure consistent and standardized delivery of customer service.
• Foster a collaborative work environment by engaging with team members supervisors and other departments to resolve customer issues share knowledge and contribute to a positive team atmosphere.

Requirements

• Ability to communicate verbally effectively and correctly and in written format in German (minimum B2 level) & English (B1/B2 level)
• Residing in Croatia and being able to take on a job legally without the companys support.
• Experience in Customer Support and technical support.
• Passionate gamer or experience in Customer support roles related to gaming.
• Computer literate and proficient in the use of Windows OS Apple OS Microsoft Office and Google applications
• Familiar with customer support software including Zendesk Slack and internal troubleshooting tools to resolve issues.
• Strong abilities to work independently and as a remote team player.
• Problemsolving and critical thinking skills
• Adaptable and flexible demonstrating abilities to work with process and information changes.
• Strong working knowledge of external systems and PCbased internet and software applications (e.g. internet Microsoft Office)

Benefits

• Excellent remuneration package based on experience skills and performance.
• Indefinite contract
• Schedule: Monday to Sunday from 07 AM 12 AM (midnight) shift rotation. 40 hours a week
• Fully remote work from Croatia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment the employer can show off great reviews from their employees.Guidance and tools to reach your full potential

Interview process will be first HR interview followed by Team Leader Interview