Receptionist Marella

Operational

• Maintain an upbeat, polite, friendly and outgoing demeanor while providing a consistent level of service.

• Maintain the reception guest log book with great detail, ensuring that any issues or comments of interest are recorded for future reference.

• Communicates all guest concerns or issues to the relevant department for action and follow up.

• Create AVOs for maintenance problems in guest cabins.

• Issue replacement swipe cards and cabin keys.

• Assist guests with onboard accounts, accepting deposits, payments and issuing refunds of remaining balances at the end of the cruise.

• Register credit cards for guests for account payment.

• Maintain control of their personal account and all funds received.

• Balance with Chief Purser at the end of the cruise.

• Assist passengers with keys for safety deposit boxes, hairdryers, postage stamps, etc., and place charges on respective onboard account.

• Answer telephone calls, internal and external, and assist callers with the information requested.

• Connect outside calls to the desired extension or take messages if the recipient is not available.

• Perform side duties as assigned by Guest Relations Manager or Senior Receptionist.

Training & Development

• Attend all meetings, training activities or classes related to assigned position as required.

Safety Responsibilities

• Maintain a safe and sanitary environment for all guests and crew members.

• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.

• Know and comply with Shipsan, the European sanitation program, and United States Public Health
Rules and Regulations pertaining to assigned working area.

• Participate in safety drills as required.

• Comply with Marella Cruises’ Safety and Pollution Prevention Program

• Comply with Marella Cruises’ Operating Procedures Resource

Minimum experience and qualification requirements for position:

• Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
• Must be able to communicate effectively with the senior management
• Fluent in written and spoken English
• Minimum of three years of customer service related experience on land or on ships.

Contract length: 8 months

Salary: 1100$

Necessary documents:

• CV
• Passport or ID card
• Photo

Attached documents:
Receptionist.pdf