IT Service Desk Employee (m/f)

The DEKRA Arbeit Group, with its more than 140 locations throughout Europe, is one of the most successful and innovative umbrella organizations in the area of personnel services. We are a highly professional and ambitious company driven by talented and dedicated people who are committed in delivering all our services.

On behalf of our Client, we are searching for an:

IT Service Desk Employee (m/f)

Place of work: Zagreb

Responsibilities:

• Providing technical assistance and resolving issues related to IT equipment, software, workstations, and printers
• Setting up, installing, and maintaining computer hardware and software for office-based employees
• Delivering remote IT support to colleagues working in stores and offices across Croatia, Slovenia, and Bosnia and Herzegovina
• Educating and supporting staff members in the effective use of IT equipment and systems
• Monitoring issue resolution progress and providing regular updates to users
• Maintaining accurate records of incidents and service requests within the ITSM platform
• Escalating complex incidents, recurring issues, or process irregularities to second-level support teams, departments, or vendors

Requirements :

• Completed High School or higher in IT or a related discipline
• At least 1 year of previous experience in an IT support or Service Desk role
• Understanding of core IT concepts, including computer hardware, software, operating systems, POS solutions, networking, telecommunications, or technical issue resolution
• Well-developed interpersonal and communication skills
• Fluency in English, written and spoken

The Client Offers:

• Fixed term contract
• Flexible working model with the option to work either on-site, in a hybrid arrangement or remote
• Structured onboarding, supported by ongoing training, mentoring, and learning opportunities
• Opportunity to develop your expertise in IT support in a dynamic international environment